Blog

Now Available: 2017 Dental Application For Financial Assistance

Jul 31, 2017 4:47:25 PM

Apply for Dental Financial AssistanceWe are thrilled to announce that the Dental Application for Financial Assistance is now available! The applications is available online only, on a first-come first-served basis for all Georgia counties.

 

Qualifications

Applications are qualified based on household size, household income, and availability of funds. The specific documentation requirements vary by county, but all are listed in the instructions section of the application. All forms of documentation must be submitted according to the instructions in order for your application to be processed. Applications lacking any required documents will be sent a new form with specific instructions to upload what documents are still needed to qualify. Applicants must note: submitting an application does not guarantee approval for participation in the program.

 

Application Processing

Our financial assistance program is based on funding availability and the number of applicants currently in the program. Since the number of applications is always high, new applications take time to process. Our average processing time is between 1-14 business days, however the time frame can exceed this.

 

Approval or Denial - Next Steps

Each application will be processed by a Case Manager, approved or disapproved, and then the applicant will be notified when they may begin accessing services. 

  1. If you DO qualify: Our team will contact you by phone to schedule your covered Comprehensive Exam, where you will receive full-mouth x-rays and a treatment plan. After your exam, our case manager, with the direction of the dentist, will call to inform you of what services from your treatment plan will be covered under your financial assistance. Please Remember: Not all treatment is covered under financial assistance.

  2. If you do NOT qualify: Don't worry! You will still have access to our already discounted dental services. You can browse our discounted dental services by clicking here.

 

 Apply for Dental Financial Assistance

 

 

Need Some Help?

If you have any questions please click here to visit our website where you can Live Chat with our Support Team who will be happy to help answer any questions that you have. We look forward to the opportunity to serve you!

 

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Image Credit - Photo by Damian Zaleski on Unsplash

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Closed For July 4th

Jul 3, 2017 3:00:00 PM

July_4_2017.jpgThe Community Health Center and its departments, Grassroots Dental and the Community Lab Testing Program, will be closed on July 4th.

 

In the meantime, you can leave a message for our Support Team by visiting our website and clicking the BLUE box in the lower right-hand corner of the page.

 

All Support Services will resume as normal on Wednesday July 5th.

 

We hope you enjoy your holiday!

 

 

 


Image Credit

 

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Closed for Memorial Day

May 19, 2014 3:17:23 PM

Memorial_Day_Flagged_Crosses
The Community Health Center will be closed for Memorial day on Monday May 26th. We hope everyone has a fun and safe holiday!
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Medical Dept. Closed May 13th & 15th for Office Visits

May 7, 2014 7:45:16 AM

Woman Doctor with StethescopeAs a reminder to all of our medical patients, the Community Health Center's Medical Department will be closed for office visits on May 13th and 15th as Dr. Azonobi will be out of the office for personal reasons. We will be open for blood work and to schedule appointments for existing patients for the following week.

Thank you and have a wonderful day!

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Office Closing: Good Friday

Apr 15, 2014 10:00:00 AM

good_friday_announcementThe Community Health Center will be closed for Good Friday on April 18th; after which we will resume normal business hours. We hope everyone has a great holiday weekend!

 

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Announcing Great New Features for Dental Patients

Mar 17, 2014 9:00:00 AM

IMG_3310Over the past few weeks, visitors to our office for dental services have probably noticed a few changes we have made before, during, and after their appointments. We have been working hard to continually improve the experience for patients and we are ready to tell you about some great new benefits available.


Appointment Reminders

I know that life is busy and in the midst of everything going on in all of our lives it can be hard for even me to remember where I am going to be each day without a little help. In the past, we have used technology to make simple phone call reminders to patients about their scheduled appointments. Now we will be sending smart, targeted emails and text messages to patients to remind them of their appointments. These smart communications allow each patient to respond simply in the text or email to either confirm the appointments or ask for a call from our staff. This allows our office to better understand what each days schedule will be like and respond better to patients whose schedules have changed.

Appt_Reminders

In order to maximize the benefit that these communications offer to our patients, we will be confirming contact information for each patient at their upcoming visits to make sure we have current email addresses and cell phones numbers. This minimizes the number of phone calls that patients get to confirm appointments.

 

Dental Procedure Educational Videos

During dental appointments, our staff will begin to provide education videos for patients to watch about proposed treatment plan services, pre-procedure and post-op instructions, as well as videos to explain complex dental issues so that patients can feel informed and empowered in choosing their dental treatment. Over the coming months, we will also be adding these education videos to our website so that patients can view them at their leisure. We are very excited about this new tool, and hope all our patients take advantage of the great information available in these videos.


Post-op / Post Procedure Instructions

Most of our patients will be familiar with the care instructions which they receive every time the come in for a procedure in our office. Now, in order to provide our patients with an electronic version, we will be sending out post-operative care instructions via email after a patient has visited for a procedure. This information will enable all of our patients to take the necessary care steps to protect the work they have had done and increase the success rate of their treatment plan.

Post-op_Care

Treatment Plan Follow-up

We all know things keep us from getting the dental treatment that we need, whether its availability of funds, scheduling conflicts, or other “life happenings.” Now we will be sending out treatment plan reminders with educational videos and modules to help patients stay engaged in the priority of their dental health.

Treatment_Plan_Followup

Tell us What You Think - Reviews and Surveys

We are really excited about this new feature. After your office visit, patients will be emailed with a request to write a short review of their experience or fill out a short survey on how we can make the patient experience better. We are very focused on making communication as easily as possible for patients to let us know how their experience at our office goes. We want hear from all our patients and we encourage everyone to provide their feedback.

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New Dental Patient Portal

As of today patients now have a new way to view their entire dental experience with CHC online with our new patient portal. Patients can access a history of their services, see what appointments they are scheduled for, request new appointments, pay their balance, change their communications preferences, write a review, and so much more. The portal provides an amazing way to stay on top of your dental care and stay in contact with our staff. Stay tuned for another blog post on specifics of the portal.

 Online_Patient_Portal

I know this is a lot to take in but we are very excited on all the new features and benefits that patients can now access. We invite all our patients to check out the new portal, create your login, and explore the portal.

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CHC Dental Department Closed Wednesday 2/19/2013 for All Day Staff Training

Feb 19, 2014 8:32:00 AM

Training Meeting
Community Health Center's Dental Department will be CLOSED Wednesday February 19 for an all day training meeting. The Medical Department will be open to see patients. If you need to make a dental appointment, please call us at 678-398-6548 or request a dental appointment below.
Get a Dental Appointment!

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The CHC Website Can Now Be Viewed in Spanish

Feb 16, 2014 9:36:57 PM

We are very excited to announce an added feature to our website: Google Translate. Google Translate allows visitors to a website to view that website in any language offered by Google. It is as simple as flipping a switch and selecting the language in which you wish to view the website. Scroll down below the video to see a tutorial on how to use Google translate to change the language on this website.

 

 

Notice!

 

Latino's researching on the webNow it is important to realize that this tool is, in the end, just a computer and while its capabilities seem to increase daily, there is a good chance that not everything will translate over from English. Our end goal is to have separate translations of the website for our largest groups of non-English speaking patients. Adding Google Translate to the CHC website is an interim step toward that goal. When in doubt, please call our office at 678-398-6548. Spanish speaking patients should press option 6 to speak with Spanish speaking staff members.

 

Changing the Language on the CHC Website

 

Step 1:

Go to the homepage of the CHC website at www.chcaustell.org in the web browser of your choice.

Google_Translate_-_CHC_Homepage

 

Step 2:

Scroll down all the way to the bottom of the page to find the Google translate language selector.

Google_Translate_-_Language_Selector

Step 3: 

Select your language of choice in which to view the website.

Google_Translate_-_Language_Selector_-_Spanish

We hope that you find this helpful. If you have any questions please email us at hello@chcaustell.org or give us a call at 678-398-6548.

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CHC Closed Feb 12th - Feb 13th for Winter Weather

Feb 11, 2014 3:12:25 PM

winter-weather_largeBecause of the winter weather in the Atlanta area, the Community Heath Center will be closed Wednesday February 12 - Thursday February 13th. Weather permitting, we will reopen on Friday February 14th. Patients who were scheduled for appointments will be called today and tomorrow to reschedule. 

If you are having an emergency, please call 911.

Please be safe during this time and if you can avoid using the roads, please do.

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Office Information

Contact Info
Phone: (678) 398-6548
Fax: (678) 398-6550

General Inquiry
Email: hello@chcaustell.org

Support
Dental: dental@chcaustell.org
Medical: medical@chcaustell.org

Location
6289 Veterans Memorial HWY
STE 12C
Austell, GA 30168

Mailing Address
P.O. Box 603
Austell, GA 30168

Hours
M, F, Sat: 9:00am - 4:00pm
W: 10:00am - 4:00pm
Tue, Thu: 8:00am - 4:00pm